Refund & Cancellation Policy – EDGE Hair & Beauty

At EDGE Hair & Beauty, we aim to provide the best quality services and products. Please read our refund and cancellation policy carefully before making a booking or purchase.

Appointment Cancellation Policy

Clients are requested to inform us at least 24 hours in advance for any appointment cancellation or rescheduling.

Late arrivals may lead to reduced service time or rescheduling

  • Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee
  • No-shows may result in full service charges
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Service Refund Policy

All salon services are non-refundable once completed.

  • However, if you are not satisfied with the service:
  • Refunds will not be provided for completed services
  • You must inform us within 24–48 hours

Product Refund & Exchange

For products purchased through our website or in-store:

  • Returns or exchanges are accepted within 3–5 days of purchase
  • Products must be unused, unopened, and in original packaging
  • Proof of purchase is required

We do not accept returns for:

  • Sale or discounted items
  • Opened or used products
  • Hygiene-related items (if applicable)

Order Cancellation (Online Purchases)

  • Orders can be canceled only before dispatch
  • Once the order is shipped, cancellation is not possible
  • Customers may request return (if eligible) after delivery

Refund Process

If a refund is approved:

  • It will be processed via the original payment method
  • Processing time may take 5–10 business days depending on your bank/payment provider

    Delivery Issues

    If your order is delayed, damaged, or not delivered:

    • Please contact us within 48 hours
    • We will coordinate with the delivery partner to resolve the issue

    Contact Us

    For any cancellation or refund requests, please contact:

    EDGE Hair & Beauty
    📍 69A St – Jumeirah – Jumeira First – Dubai – United Arab Emirates
    📞 +971 4 344 1799
    📧 info@beautybyedgehair.com
    🌐 https://beautybyedgehair.com/